Shipping policy

At THE HYPE ORIGINAL, we aim to process and deliver your orders as quickly and safely as possible.

1. Shipping Locations

We currently ship orders within India only.

International shipping is not currently available.

2. Order Processing

Orders are generally processed and prepared for dispatch after the order has been successfully confirmed.

Please ensure that your shipping address, phone number, and other contact details are correct before placing your order.

Orders cannot be cancelled after they have been placed.

3. Delivery Time

Our estimated delivery time is:

3–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our control.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any promotional free-shipping offers will be subject to the terms specified at the time of the offer.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to monitor your shipment through the applicable courier service.

6. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Courier delays.

  • Weather conditions.

  • Natural disasters.

  • Public holidays.

  • Transportation disruptions.

  • Strikes or operational issues.

  • Government restrictions.

  • Incorrect or incomplete delivery information.

  • Customer unavailability.

Such delays do not automatically qualify an order for cancellation or refund.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address, phone number, and other required delivery information.

THE HYPE ORIGINAL is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply if the customer requests re-delivery.

8. Failed Delivery / Customer Unavailability

Customers should ensure that someone is available to receive the package when required.

If a courier attempts delivery and the customer is unavailable, the courier may make additional delivery attempts according to its own policies.

THE HYPE ORIGINAL is not responsible for failed delivery caused by repeated customer unavailability or refusal to accept the package.

9. Damaged Package or Product

If your package appears damaged when delivered, please document the condition of the package and contact us as soon as possible.

If the product itself is damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs or videos of the product.

  • Photographs of the packaging.

  • Details explaining the issue.

We will review the claim and determine the appropriate resolution.

10. Lost or Missing Shipments

If your tracking information shows that an order has been delivered but you have not received it, please contact us at:

thehypeoriginalsupport@gmail.com

We will review the shipment information and, where appropriate, contact the relevant courier service.

11. COD Orders

Cash on Delivery (COD) is available for eligible orders and locations.

For COD orders, payment must be made to the courier or delivery agent at the time of delivery.

COD availability may vary depending on the delivery location and courier service.

12. Contact Us

For shipping-related questions, please contact:

THE HYPE ORIGINAL
Trichy, Tamil Nadu, India
Email: thehypeoriginalsupport@gmail.com

We will do our best to assist you with your shipment.

By placing an order with THE HYPE ORIGINAL, you acknowledge and agree to this Shipping Policy.